> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://bixgrow.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to set up Lifetime commission?

# What is Lifetime commission?
**Lifetime commission** allows affiliates to be linked to the customers that they originally referred and receive commissions on all of these customers' subsequent orders (regardless of whether an affiliate link/coupon was used or not). It is offered for a period of time called **Lifetime duration**. Once it ends, **Lifetime commission** will no longer be available.
When the **Lifetime commission** is set up:
* Affiliates continue earning from the customers they refer.
* Commissions apply to **all future orders** from that customer.
* The customer does **not** need to click the affiliate link again, use the affiliate coupon, or use the same device/browser.
You can set a **Lifetime commission rate** for lifetime orders, separate from the program’s default rate, to reward affiliates for all subsequent purchases by customers they originally referred.

# How does Lifetime tracking work?
* BixGrow creates a **permanent customer–affiliate relationship** after the **first tracked order**.
* This tracking is internal and does *not* rely on browser cookies.
* Even if cookies expire, devices change, or browsers are different, the orders will still be credited.
| *Lifetime duration has priority over cookie duration. If lifetime tracking is enabled, it overrides cookie limits.*

# Step-by-step guide
### How to set up Lifetime Commission?
Go to **Programs** > **Edit**

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/7/b/997b08071d2f4800/image_1e3g10w.png)

**Go to Commission rules** > Enable **Lifetime commission**

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/7/b/997b08071d2f4800/image_wi85ay.png)

Set the **Lifetime duration** for your program. The duration may be configured as unlimited or defined for a specific period, depending on your requirements.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/7/b/997b08071d2f4800/image_un1zyu.png)

Click **Save** to save changes to your program.

### Lifetime commission rate
Lifetime commission rate is a **separate commission rate** for **lifetime orders**. The **lifetime commission rate** is different from the program’s **default rate** specifically for lifetime orders. This allows you to apply a separate payout structure for all subsequent purchases made by a customer after their initial referred order.

###### How set up Lifetime commission rate
In **Commission rules** > **Advanced commission rules > Add rules**

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/7/b/997b08071d2f4800/image_1igk6jx.png)

Select **Lifetime tracking**, and enter the commission amount that you want to set for lifetime orders.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/7/b/997b08071d2f4800/image_68k6vh.png)

|| The default commission rate is 29% per order. After enabling Lifetime Tracking, all future lifetime orders will be assigned a commission rate of 33%.

### Example
|| In this example, affiliate Natalia refers customer Emma. Emma places her first order using Natalia’s affiliate link, and BixGrow establishes the connection between them. Natalia receives the default commission of 29%.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/7/b/997b08071d2f4800/image_9eho0q.png)

|| Subsequently, Emma returns independently and makes another purchase without using an affiliate link. Natalia still earns a commission on this order at the lifetime rate of 33%, provided that the lifetime duration remains valid.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/7/b/997b08071d2f4800/image_y5mw0o.png)

# Manually link/ unlink an affiliate and a customer

### Link an affiliate to a customer
To manually link an affiliate and a customer, go to** Conversions** > **Customers** >** Link customer**

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/7/b/997b08071d2f4800/image_196li9e.png)
You can choose to link an affiliate with existing or new customer.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/7/b/997b08071d2f4800/image_1u9ypwd.png)

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/7/b/997b08071d2f4800/image_16yycur.png)

### Unlink an affiliate and a customer
When you want to remove the link between an affiliate and a customer, you can go to **Conversions** > **Customers** > Click the **Delete** button

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/7/b/997b08071d2f4800/image_109ppep.png)
### **Link an existing customer**
You can manually link a customer who is already associated with an affiliate by navigating to** Conversions > Customers > Link Customer.**

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/7/b/997b08071d2f4800/image_ijem9a.png)

Click **Replace **to complete.

![](https://storage.crisp.chat/users/helpdesk/website/-/9/9/7/b/997b08071d2f4800/image_a34sfp.png)