Articles on: Email

I or my affiliates didn't receive the verification email

There may be times when you don't receive a verification email that you requested. If you're not seeing it in your Inbox, check out these suggestions:

Refresh you web browser: Occasionally you may need to manually refresh your browser to check for new emails.
Review all of your folders, filters, and labels (e.g., Gmail's Spam/Junk folder, Social and Promotional labels/tabs): Sometimes your ISP or corporate domain may be configured to deliver commercial mails out of the Inbox by default.
Check for typos: Check the spelling of the email address and request another email to the corrected address if there was a typo.
Add BixGrow to your safelist: It's possible that the email may have bounced or been blocked. Search for “” or try adding """" to your contact/safe sender list, then request another verification email.
Avoid using role, group, or alias addresses: Some role addresses can be verified, but many can't - because multiple people may have access to one role email address. It's best to use an individual one.
Verify a different email address: When all else fails, try using another email address.

If you've tried the steps above and still haven't received a verification email, please contact our Customer Support team.

Updated on: 12/01/2023

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